Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glirxorganics@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glirxorganics@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glirxorganics@gmail.com.

Return & Refund Policy
At Glirx, we value honesty, fairness, and customer satisfaction. We aim to provide products that match their description and quality standards. Our return and refund policy is designed to be fair to both our customers and our brand.

1. Returns for Defective or Damaged Products
If you receive a product that is defective, damaged, or has a manufacturing issue, you may request a return or replacement.

Please contact us within 7 days of receiving your order and provide clear pictures/videos showing the issue.

If the issue is confirmed to be our responsibility, Glirx will provide a replacement or refund.

2. Wrong Product Received
If you receive an incorrect product, size, color, or item due to an error on our part, please contact us within 3 days of delivery.

After verification, we will arrange a replacement or refund as applicable.

3. Product Different from Description
If the product received is materially different from its description, specifications, or representation on our website, you may request a return.

We believe in transparent and honest dealings, so any known defect or important product limitation will not be intentionally concealed.

4. Non-Returnable Items
Items cannot be returned if they have been:

Used, worn, washed, altered, or damaged by the customer.
Returned without original tags or packaging where applicable.
Damaged due to improper care or handling after delivery.

5. Refund Process
Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method. The processing time may vary depending on the payment provider or bank.

6. How to Request a Return
To request a return or refund, please contact Glirx customer support with:

Order number
Customer name
Reason for return
Clear pictures/videos of the product, where applicable
Our team will review the request and guide you through the return process.

7. Fair & Honest Business
Glirx is committed to conducting business with honesty, transparency, and fairness. We do not intentionally hide defects, misrepresent products, or make misleading claims.

Our return policy does not remove a customer's right to seek a fair resolution when a product is defective, incorrectly supplied, or materially different from what was agreed upon.

8. Policy Updates
Glirx reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.